Welcome to
MyNex
APP or
residentialstorage.trinasolar.com
Web !
This Terms of Service is made to explain our Privacy Policy and reflect changes required by
the European General Data Protection Regulation (GDPR), and it aims to offer you better experiences while
using our
MyNex
and other
services on
residentialstorage.trinasolar.com
.
Jiangsu Tianhe Energy Storage Co., Ltd.
, hereinafter will be referred to as "we" or "our", and the data subject, hereinafter will be
referred to as "you" or "your".
You can register a unique account through email, mobile phone number and third-party social
platform (mobile phone number and third-party social platform are only available within territory of the
Peoples Republic of China and for certain product).
You can create a PV power station based on physical information of your station and connect
data logger and inverter to the station.
cloud service system, where the data will be carefully processed and stored.
Real-time and historical data related to power generation, power usage, power grid and
storage battery, etc. (depending on real application scenario) will be displayed in your power station.
You can export information of your power station and related device data through web frame
for further analysis.
You can choose whether to receive messages, such as fault alarm and PV station offline. If
you enable this service, our system will send a mail or SMS to you once your power station is on alert or
offline.
We’ll process your data in order to provide the services above mentioned. These processing
include: data collecting, recording, organizing, structuring, storing, revising, retrieving, consulting,
disclosing, transmissing and associated alignment or combination, restriction, erasure or destruction, by
manual or automated means.
When we collect your personal data, we shall at the same time provide you with following
information:
a. our identity and contact details and, if applicable, contact details of our
representative;
b. contact details of our data protection officer, if applicable;
c. recipients of your personal data, if any;
d. appropriate or suitable safety measures we`ve taken.
In order to offer you the service mentioned and fulfill our legal obligations under this
Terms of Service, we may record and retain your information as long as you use our
MyNex
APP or
residentialstorage.trinasolar.com
Web, for your own
legal and/or business purposes.
We shall notify each data recipient once any action of data revision or deletion or
restriction of processing is taken in accordance with Article 3 (2)(3)(4)(5) unless this effort proves to be
impossible. We shall inform you of those recipients upon your request.
We’ll take technically reasonable endeavors to ensure security of personal data that we
collect from you. We will also take measures to prevent security holes and unauthorized access to your data.
a. In compliance with the General Data Protection Regulation(GDPR), we will inform you of
following information timely: the basic information and possible impact of security incident, disposal
measures we`ve taken or will take, suggestions on how to prevent and mitigate risk and relevant remedies for
you. We will inform you of the event conditions in a timely manner by email, or letter, or telephone, or push
notifications, etc. In the case it is difficult to reach each user, we will publish an official announcement
in a reasonable and effective way.
b. Meanwhile, we will report security incidents related to users to official supervising
authority.
c. We will take reasonable measures to ensure security of your information in case operation
of our platform and/or services is ceased. The measures include immediate termination of user information
collection; A notification of service cease will be sent to you; and your personal information which we`ve
collected will be deleted or under anonymization process, etc.
d. If we need to use your information for a purpose not mentioned above or beyond a direct
and reasonable range, we will inform you and ask for your consent before taking an action.
In case a data breach occurs, we shall notify supervisory authority about the case without
undue delay and, if feasible, no later than 72 hours after discovering the incident, unless the personal data
breach is unlikely to endanger personal right and freedom. In the event of the notification to the supervisory
authority is delayed (not within 72 hours), we will have to deliver a reasonable explanation.
If a data breach is most likely to endanger your right and freedom, we will notify you the
case without undue delay.
You`re authorized to understand whether we`re processing your personal data, which data we`re
processing, how we`re processing your data and to whom we`re sharing it. And you have the right to complain to
us and a supervisory authority if you believe the process breaches this User Agreement and General Data
Protection Regulation (GDPR).
You`re authorized to ask us, without undue delay, to revise your inaccurate information and
update your incomplete personal data by providing a supplementary statement.
You`re authorized to ask us to delete your personal data, and we have to take action without
undue delay, if one of following conditions applies:
a. purposes of personal data collection and process are no longer necessarily required;
b. the personal data have been processed illegally;
c. the personal data have to be erased in order to comply with our legal obligations subject
to Laws of European Union or its Member States.
You have right to ask us to restrict of data processing if anyone of following conditions
applies:
a. You disagree with your personal data and allow us to verify the data accuracy within an
agreed period;
b. the data processing is illegal and you oppose to the process or request usage restriction;
c. the personal data is no longer needed for the processing purposes, but still useful, under
your requirement, for establishing, exercising or defending your legal claims.
You have right to object to process your personal data and we will take your request into
account. In order to properly assess whether we have to continue the process due to an available compelling
legal interest or due to dealing of legal claims, we shall understand reasons of your objection.
(1) You hereby agree that we may process your personal data in order to provide you the
services described above (Article 2(1)), while you shall also reserve the right to recall your agreement at
any time. This recall shall not affect effectiveness of data processing before recalling.
We have right to terminate this Terms of Service if you disagree with these terms or recall
your consent at any time.
(2) You agree that we may disclose your personal data to device manufacturer and installer,
at our sole discretion, for assisting them to provide better service to you.
(3) You agree that you will not engage in any behavior that may interfere with proper
functioning of our system and will not take any action that may undermine your data security according to our
understandings.
(4) You acknowledge and agree that you have full right, with no limitation, to disclose
and/or offer your personal information, and any liability, claim and lawsuit maybe incurred to us will be
waived, as long as your data are properly used according to this User Agreement .
(5) You acknowledge and agree that some information you provided will be transferred to,
stored and processed in the country where we, our affiliates, or our sub-contractors reserve facilities for
the Services. This may be subjected to a different jurisdiction from the country where you reside.
(6) You acknowledge and agree that any oversea data transfer or processing is necessary and
always under your consent. You also agree us to process your information on your behalf, pertaining to the
User Agreement , and you request us to transfer such Information to any Country, and to store and process
such Information against the User Agreement .
(7) You acknowledge and agree that we have right, at our sole discretion, to remove, modify
or reject any content that you submit to, post or display on our
MyNex
APP or
residentialstorage.trinasolar.com
Web, as these
contents, in our sole opinion, is unlawful, violating the Terms, or may incur any liability that we or our
affiliates will take.
Unless otherwise stated in the terms and conditions of the relevant Services, under no
circumstances, we shall be held liable for any delay or failure or disruption of the content or the Services
that is resulted directly or indirectly from acts of nature, forces or causes beyond our reasonable control,
including but not limited to, Internet failures, computer viruses, cyber-attacks, failure of
telecommunications or any other equipment, electrical power failures, strikes, labor disputes, riots,
insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of
God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of any
third parties.
This agreement shall be governed by local laws without regard to its conflict of laws
provisions. Both parties in this agreement shall submit disputes to the local court for jurisdiction.
In the event that you would wish to make a complaint about how we process your personal
information, please contact our Data Protection Officer at RESS_serviceAdmin@trinasolar.com and we will take
effort to deal with it.
We reserve the right to modify this User Agreement at any time, so we`d ask you to often
review it. We will notify you of any change here, or by email, by means of a post notice on our
MyNex
APP or
residentialstorage.trinasolar.com
Web, prior to the
change going into effect.
Last modified April 9th, 2024